Fieldpiece - 12 Month Warranty

All of our brands are covered by an Australian warranty, so if you have any manufacturing faults, defects or issue, we have you covered.

Any product crafted by Fieldpiece, that ceases to function due to defects in craftsmanship or materials will be either replaced or repaired at no additional cost.

However, the manufacturer's 1-Year Warranty does not cover product malfunctions resulting from misuse, abuse, normal wear and tear, or alterations. Specifically, Recovery Units & Vacuum Pumps are covered by a 12-month Warranty from the date of purchase.

It's important to note that wear & tear items will require replacement over time and are not covered under this warranty; this includes items such as Leads, Sensors, Seals & Gaskets, Oils, Filters, Strainers, Fuses, and Batteries. Fieldpiece Australia extends no other warranties, whether expressed or implied. For warranty claims, products should be returned to the Buyer's original place of purchase.

For a detailed overview of our warranty terms and procedures, please click here

Advanced Tools - Lifetime Support

From the moment you make a purchase with us, you become a valued member of the Advanced Tools family. Our dedicated support team is at your service, ready to assist with any inquiries, concerns, or issues you may encounter over the lifetime of your product. Whether you need help with setup, troubleshooting, updates, or simply want to understand your product better, we are here for you.

7 Days a week Customer Service

Our customer Support is open 7 Days a week! Ensuring you will always have someone to speak with.

Expert Assistance

Our support team includes professionals with extensive knowledge and experience, ready to provide you with accurate and helpful solutions & Support.

Online Store

Our online store runs 24/7, ensuring you can purchase anything you may need, at any given time!

Fast and Reliable Shipping with Advanced Tools

At Advanced Tools, we are committed to ensuring that you receive your products swiftly and reliably. That's why we have partnered with Australia's top couriers, guaranteeing that your order is in good hands.

Here's what you can expect with Advanced Tools:

• Dispatch: We pride ourselves on efficiency. 99% of our orders are dispatched within one business day. If you order on a Monday, expect it to be shipped the same day or by Tuesday.

• Delivery Times: Our delivery process is streamlined for your convenience. Depending on where you're located, your order will typically arrive in 3 to 5 business days.

  • Metro Areas: Anticipate receiving your order within 3 business days.
  • Non-Metro Areas: Please allow up to 5 business days for your order to arrive.

• Real-Time Order Tracking: As soon as your order leaves our warehouse, you'll receive an email with tracking details, keeping you updated every step of the way.

• Dedicated Customer Support: Should you have any questions or need assistance, our team is ready to help. Reach out to us via email, call us at 1300 525 120, or use our live chat feature for prompt support.

Advanced Tools is pleased to offer free shipping on all orders over $250. This is part of our commitment to providing you with great value and a seamless shopping experience. Take advantage of this offer and enjoy the convenience of having your purchases delivered directly to your doorstep, free of charge!