Refund policy

We accept a return, excluding special orders, within 30 days of delivery date where:

• the return is for a single item (no multi-item returns)
• the item is unused, in original condition, with tags, and in original packaging

A restocking fee (10% to 25% based on condition of returned item) as well as return shipping costs may apply.

Refunds are issued to the original payment method after inspection.

Contact sales@advancedtools.com.au to start a return.

If a Refund or Return is requested due to a Warranty issue (for example a damaged, defective or incorrect item), this section does not apply. Please see the Warranty Policy.

1. Eligibility for Returns and Refunds

• Timeframe: Returns must be requested within 30 days of the item’s date of delivery.
• Condition: Items must be unused, unworn, with original tags, and in their original packaging.
• Proof of purchase: A receipt or other proof of purchase is required.
• Non-returnable items: Perishables, custom or personalized products, hazardous materials, flammable liquids, gases, sale items, certified pre-owned or used products, and any product with a specific non-return note in its description.
• One-time use purchases: Orders bought specifically for one-time or temporary use (for example trade show or promotional use) are not eligible for return.

2. How to Start a Return

• Email sales@advancedtools.com.au with your receipt or proof of purchase and a description of the reason for return.
• Do not ship items back until you receive our confirmation and the return shipping address.
• Items sent without prior authorization will not be accepted.

3. Return Shipping and Costs

• For approved returns, we will provide a return shipping label and instructions within 5 business days.
• Unless otherwise stated, customers are responsible for return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance as we cannot accept responsibility for items lost in transit.

4. Inspection and Refund Processing

• Once we receive and inspect the returned item, we will notify you whether the refund is approved.
• Items returned with minor wear, missing tags, or damaged packaging are assessed and may be subject to a partial refund or restocking fee, at the discretion of Advanced Tools. If you would rather the item returned, then you may be charged for return shipping.
• If approved, refunds are issued to the original payment method within 10 business days of approval. Bank or card provider processing times may vary.
• If more than 15 business days have passed since approval and you have not received the refund, contact sales@advancedtools.com.au.

5. Exchanges

• We do not process direct exchanges. To change items, return the original item for a refund and place a separate order for the new item once the return is accepted.

6. Additional Notes

• If a vendor or product has a different return policy, that variation will be noted in the product description or product-specific return information.

This Refund and Return Policy is effective from 14 November 2025 and replaces the prior Refund and Return Policy terms.